Refund Return Policy
Returns
If you need to cancel an order, please contact us within 6 hours of placing it.
Orders canceled after 6 hours may be subject to a 20% processing and handling fee because preparation and shipping arrangements may already be in progress.
Refunds
Once your return is received and inspected, we will notify you by email regarding the approval or rejection of your refund.
If approved, refunds will be issued to the original payment method.
Refund processing times:
- Our processing time: 1–3 business days
- Bank or credit card processing: additional 2–7 business days may apply
Shipping and handling charges are non-refundable.
If you still have not received your refund after 6 business days from the refund confirmation email, please contact us at info@aceedc.com.
Product Information Disclaimer
We strive to ensure all product descriptions, pricing, and availability information on our website are accurate. However, minor differences in size, color, or design may occur.
We reserve the right to correct accidental errors or inaccuracies at our sole discretion.
Order Cancellation
Return Shipping
Customers are responsible for all return shipping costs, including arranging a suitable shipping carrier.
Original shipping charges and return shipping costs are non-refundable.
If the return is caused by our error, such as:
- Manufacturing defects
- Incorrect items shipped
- Damaged or incomplete orders
We will cover all related costs, including return shipping and the original item cost.
Non-Returnable Items
We do not accept returns for:
- Custom or personalized products unless defective
- Items returned more than 30 days after delivery
- Products that are damaged, modified, or missing parts for reasons not caused by us
Please note that handmade products may contain minor imperfections. This is considered normal and not a defect.
Damaged, Defective, or Incorrect Items
Please inspect your order upon arrival. If you receive a defective, damaged, incorrect, or incomplete item, contact us immediately at info@aceedc.com.
For faster assistance, please provide:
- Your order number
- Contact information
- Photos of the issue and packaging (if applicable)
Please retain all packaging materials until the issue is resolved.
We are not responsible for packages lost, stolen, or mishandled by shipping carriers. Claims for shipping-related loss or damage must be filed directly with the carrier.
Exchanges
We currently do not offer direct exchanges due to limited stock availability.
If you would like a different item, please place a new order after your refund has been processed.
We want you to be happy with your purchase. However, we understand that with online purchases, it can be difficult to know if a product is the right fit until you experience it in person.
Orders may be returned within 30 days from the date of delivery.
To be eligible for a return, items must:
- Be unused, unworn, and in the same condition as received
- Include all original tags and packaging
- Be accompanied by proof of purchase or order confirmation
Please contact us at info@aceedc.com before returning any item. Returns sent without prior authorization will not be accepted.
Contact Us
If you have any questions regarding returns or refunds, please contact us at:
We typically respond within 1–2 business days.