{"id":18,"date":"2026-05-08T08:44:53","date_gmt":"2026-05-08T08:44:53","guid":{"rendered":"https:\/\/aceedc.com\/?page_id=18"},"modified":"2026-05-08T08:44:53","modified_gmt":"2026-05-08T08:44:53","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/aceedc.com\/?page_id=18","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"<h2 class=\"wp-block-heading\">Refund Return Policy<\/h2>\n\n<h2 class=\"wp-block-heading\">Returns<\/h2>\n\n<p class=\"wp-block-paragraph\">If you need to cancel an order, please contact us within 6 hours of placing it.<\/p>\n<p>Orders canceled after 6 hours may be subject to a 20% processing and handling fee because preparation and shipping arrangements may already be in progress.<\/p>\n\n<h2 class=\"wp-block-heading\">Refunds<\/h2>\n\n<p class=\"wp-block-paragraph\">Once your return is received and inspected, we will notify you by email regarding the approval or rejection of your refund.<\/p>\n<p>If approved, refunds will be issued to the original payment method.<\/p>\n<p>Refund processing times:<\/p>\n<ul data-spread=\"false\">\n<li>Our processing time: 1\u20133 business days<\/li>\n<li>Bank or credit card processing: additional 2\u20137 business days may apply<\/li>\n<\/ul>\n<p>Shipping and handling charges are non-refundable.<\/p>\n<p>If you still have not received your refund after 6 business days from the refund confirmation email, please contact us at <a>info@aceedc.com<\/a>.<\/p>\n\n<h2 class=\"wp-block-heading\">Product Information Disclaimer<\/h2>\n\n<p class=\"wp-block-paragraph\">We strive to ensure all product descriptions, pricing, and availability information on our website are accurate. However, minor differences in size, color, or design may occur.<\/p>\n<p>We reserve the right to correct accidental errors or inaccuracies at our sole discretion.<\/p>\n\n<h2 class=\"wp-block-heading\">Order Cancellation<\/h2>\n\n<h2 class=\"wp-block-heading\">Return Shipping<\/h2>\n\n<p class=\"wp-block-paragraph\">Customers are responsible for all return shipping costs, including arranging a suitable shipping carrier.<\/p>\n<p>Original shipping charges and return shipping costs are non-refundable.<\/p>\n<p>If the return is caused by our error, such as:<\/p>\n<ul data-spread=\"false\">\n<li>Manufacturing defects<\/li>\n<li>Incorrect items shipped<\/li>\n<li>Damaged or incomplete orders<\/li>\n<\/ul>\n<p>We will cover all related costs, including return shipping and the original item cost.<\/p>\n\n<h2 class=\"wp-block-heading\">Non-Returnable Items<\/h2>\n\n<p class=\"wp-block-paragraph\">We do not accept returns for:<\/p>\n<ul data-spread=\"false\">\n<li>Custom or personalized products unless defective<\/li>\n<li>Items returned more than 30 days after delivery<\/li>\n<li>Products that are damaged, modified, or missing parts for reasons not caused by us<\/li>\n<\/ul>\n<p>Please note that handmade products may contain minor imperfections. This is considered normal and not a defect.<\/p>\n\n<h2 class=\"wp-block-heading\">Damaged, Defective, or Incorrect Items<\/h2>\n\n<p class=\"wp-block-paragraph\">Please inspect your order upon arrival. If you receive a defective, damaged, incorrect, or incomplete item, contact us immediately at <a>info@aceedc.com<\/a>.<\/p>\n<p>For faster assistance, please provide:<\/p>\n<ul data-spread=\"false\">\n<li>Your order number<\/li>\n<li>Contact information<\/li>\n<li>Photos of the issue and packaging (if applicable)<\/li>\n<\/ul>\n<p>Please retain all packaging materials until the issue is resolved.<\/p>\n<p>We are not responsible for packages lost, stolen, or mishandled by shipping carriers. Claims for shipping-related loss or damage must be filed directly with the carrier.<\/p>\n\n<h2 class=\"wp-block-heading\">Exchanges<\/h2>\n\n<p class=\"wp-block-paragraph\">We currently do not offer direct exchanges due to limited stock availability.<\/p>\n<p>If you would like a different item, please place a new order after your refund has been processed.<\/p>\n\n<p class=\"wp-block-paragraph\">We want you to be happy with your purchase. However, we understand that with online purchases, it can be difficult to know if a product is the right fit until you experience it in person.<\/p>\n\n<p class=\"wp-block-paragraph\">Orders may be returned within 30 days from the date of delivery.<\/p>\n<p>To be eligible for a return, items must:<\/p>\n<ul data-spread=\"false\">\n<li>Be unused, unworn, and in the same condition as received<\/li>\n<li>Include all original tags and packaging<\/li>\n<li>Be accompanied by proof of purchase or order confirmation<\/li>\n<\/ul>\n<p>Please contact us at <a>info@aceedc.com<\/a> before returning any item. Returns sent without prior authorization will not be accepted.<\/p>\n\n<h2 class=\"wp-block-heading\">Contact Us<\/h2>\n\n<p class=\"wp-block-paragraph\">If you have any questions regarding returns or refunds, please contact us at:<\/p>\n<p><a>info@aceedc.com<\/a><\/p>\n<p>We typically respond within 1\u20132 business days.<\/p>","protected":false},"excerpt":{"rendered":"<p>Refund Return Policy Returns If you need to cancel an order, please contact us within 6 hours of placing it. Orders canceled after 6 hours may be subject to a 20% processing and handling fee because preparation and shipping arrangements may already be in progress. Refunds Once your return is received and inspected, we will [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"slim_seo":{"title":"Return & Refund Policy | ACE EDC Official Store","description":"Read the official ACE EDC Return & Refund Policy, including return eligibility, refund processing times, cancellation rules, damaged items, shipping responsibilities, and customer support information."},"footnotes":""},"class_list":["post-18","page","type-page","status-publish","hentry"],"blocksy_meta":{"styles_descriptor":{"styles":{"desktop":"","tablet":"","mobile":""},"google_fonts":[],"version":8}},"acf":[],"_links":{"self":[{"href":"https:\/\/aceedc.com\/index.php?rest_route=\/wp\/v2\/pages\/18","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/aceedc.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/aceedc.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/aceedc.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/aceedc.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=18"}],"version-history":[{"count":23,"href":"https:\/\/aceedc.com\/index.php?rest_route=\/wp\/v2\/pages\/18\/revisions"}],"predecessor-version":[{"id":533,"href":"https:\/\/aceedc.com\/index.php?rest_route=\/wp\/v2\/pages\/18\/revisions\/533"}],"wp:attachment":[{"href":"https:\/\/aceedc.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=18"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}